What We Do

The Bureau of Procurement and Collections manages approximately 350,000 utility and tax accounts for city property taxes, Stormwater Management, Water and Sewer usage, and Solid Waste & Recycling services.

 

Account management responsibilities include data entry, billing, collection and documentation of payments, and pursuing collection of delinquent accounts. Each year, Bureau personnel respond to more than 70,000 telephone inquiries and process some 100,000 payment transactions made via mail delivery, through online credit/debit card payments or by walk-in customers. The Bureau also operates the mailroom, processes all incoming mail and nearly 6,000 pieces of outgoing mail each week.

 

Finally, the Bureau coordinates purchasing for all City Bureaus and administers the formal City contracts program. Large and major purchases are presented to this Bureau for input regarding vendor sourcing, competitive bidding and compliance with the Third Class City Code.

 

 

Services We Provide

 

General Contact Info

Address

39 W. Chestnut St.
Lancaster, PA 17603

 

Office hours

Monday – Friday
8:30 a.m. – 5 p.m.

 

Phone

(717) 735-3425

 

Fax

(717) 735-3431

 

Email

customerservice@cityoflancasterpa.com

Who We Are
Documents & Resources
Latest News
FAQs