Health & Safety


Recommended Health Protocol For Residents


If you have a fever and dry cough and think you may have COVID-19, call your healthcare provider before leaving your house. If you do not have a healthcare provider, call 1-877-PA-HEALTH.


If you think you were exposed but do not have symptoms, you will likely be asked to go home and self-isolate until any symptoms develop. If you are tested too early, your test could come back negative.


The majority of people who get COVID-19 are not expected to need hospital care and should recover at home and follow instructions to avoid spreading the virus to anyone else. If you do not need emergency care – do not go to the hospitals.



LGH Testing Site

Starting Tuesday, June 9, Lancaster General will offer testing weekdays 8:30 a.m. to 5 p.m. at its Downtown Pavilion, 540 N. Duke St. — across the street from Lancaster General Hospital — and weekday evenings and weekends at Duke Street Urgent Care, which is in the pavilion.


Lancaster General’s other outdoor testing location at the Pennsylvania College of Health Sciences will remain open with unchanged hours.



UPMC Testing Site

UPMC will move its COVID-19 testing services to the UPMC Imaging Center of Lancaster at 924 Red Rose Court in Lancaster.



Virtual Care

Capital BlueCross
 – Virtual Care does visits through video chat on an app for members. It tackles medical services for common illnesses, counseling and psychiatric services and nutritional counseling.


Highmark – The insurer said many of its plans “offer members a virtual clinical visit service,” but didn’t specify which.


Penn Medicine Lancaster General Health – Penn Medicine OnDemand is “virtual urgent care” for minor illnesses and injuries in Penn Medicine patients age 14 and up via video through the MyLGHealth app. Lancaster General also has E-visits for certain conditions through email and sometimes phone, for patients who have visited an office recently.


UPMC Pinnacle – Video visits for follow-up appointments or flu symptoms are available through the MyPinnacleHealth patient portal via MyChart app for adults who have an established relationship with a UPMC Pinnacle physician or advanced practice provider. E-visits for patients age 14 and older who have an established relationship with a UPMC Pinnacle primary care provider involve completing an online questionnaire to receive a treatment plan.


WellSpan Health – WellSpan Online Urgent Care offers video visits with Teladoc physicians for patients 3 months and older with certain conditions. If you are not a current patient with one of these systems, call an Urgent Care Center for care.


All major health insurers in Pennsylvania have agreed to cover “medically appropriate” COVID-19 testing and treatment. Anyone with questions about their insurance policy is encouraged to contact the insurer or the state insurance department with questions; the department has a hotline at (877) 881-6388 and has posted Frequently Asked Questions on insurance coverage of the testing.



Housing Inspections


Our housing code inspectors are currently addressing only serious life and safety issues. If you are a renter / tenant in the City of Lancaster and have an urgent problem such as no heat, no water, no hot water, or structural deficiencies (such as unstable walls, floors, foundations, ceilings or support beams) please call (717) 291-4706 and leave a message. Staff will be checking voicemail every hour and will return your call.