Photo courtesy of Valerie Smith/Grace Photos
Photo courtesy of Valerie Smith/Grace Photos

Our Customer Service Promise

The staff of the City of Lancaster is a team of dedicated individuals ensuring that it provides the ideal urban experience for its residents and guests. It is the promise of each staff person that every customer that we come in contact with will feel they have been listened to and heard, treated respectfully, attended to responsively and professionally and that they’ve been served well.